Course Description
Operations management concerns with the management of business processes that produce tangible goods or intangible services. Due to globalization and the advent of information technology, business processes are becoming much more complex and far greater attention is now being paid to operations management. Terms such as supply chain management, just-in-time production, and six-sigma quality appear regularly in the business press in publications such as Financial Times, Wall Street Journal, The Economist, and Business Week. The success of direct sales by companies like Dell Computer highlights the importance of supply chain management and logistics operations. The quest for higher quality and lower cost in health care services calls for more effective and efficient service management.
This course focuses on the key concepts, tools, and best practices related to managing operations. There will be lectures, cases, and computer exercises. There will be written homework assignments and a final exam. The exam is open book, open notes.
Course Objectives
Understand operations from a general management perspective
Learn tools, analytical frameworks and general principles for managing operations
Improve problem solving skills and the ability to think critically and independently
Instructor Biography:
Lode LI
(Ph.D., Northwestern University)
Visiting Professor of Operations Management
Dr. Lode Li is Visiting Professor of Operations Management at CKGSB. He is also Professor of Operations Management at Yale School of Management, Yale University. He previously served on faculties at Massachusetts Institute of Technology, Northwestern University and Hong Kong University of Science and Technology. Dr. Li has research interests in operations management and strategy, industrial organization, game theory, Stochastic process and control, supply chain management, service operations, and management of international manufacturing networks. Courses he taught included Game Theory, Supply Chain Management, Services Management and Time-based Competition, Manufacturing Policy and Competitiveness and Cost Accounting. He co-authored Application of Game Theory in Operations Management and Information Systems, in Business Applications of Game Theory and published widely in the fields of management, manufacturing, investment and economic. He has won numerous awards in recognition of his outstanding teaching and research. He has been an associate editor for The Management Science since 1997. Dr. Li is a member of the Institute of Management Sciences, Operations Research Society of America, and American Accounting Association. Cheung Kong MBA Brochure 2008